Head of Development

About Us

Reech is not just a full-service marketing agency; we’re the architects of impactful experiences and results. Since 2009, we’ve grown to become one of Shropshire’s leading agencies, driven by a commitment to innovation, bold thinking, and brilliant execution. Our talented and collaborative team thrives on pushing boundaries and delivering excellence, making us the last agency our clients need and the first they recommend.

As an accredited B Corporation™, we’re proud to integrate sustainability, ethical practices, and community engagement into everything we do. At Reech, we don’t just deliver outstanding marketing solutions, we create a positive impact for our clients, our community, and the planet.

What You’ll Be Doing 

As a Head of Development, you will play a key role in aligning discipline goals with organisational objectives, leading teams, and driving outstanding results for clients or stakeholders. Reporting to the Agency Director, you will develop strategies, manage team execution, drive the strategic vision of the discipline and ensure measurable outcomes.

This Head of Discipline role requires strategic thinking, performance analysis, and team management to oversee Development strategies, manage relationships with key stakeholders, and drive performance. The ideal candidate will be an innovative leader, ensuring the agency stays at the forefront of industry standards.

As part of being a B Corporation™ accredited agency, you will ensure that sustainability, ethical practices, and social responsibility are embedded in the discipline’s operations and strategies.

Key Responsibilities:   

Leadership and Management

• Lead, mentor, and inspire the Development team, fostering a collaborative and high-performance work environment.
• Oversee the recruitment, development, and performance management of team members.
• Set clear objectives and KPIs for the Development discipline, ensuring alignment with overall company goals.
• Manage P&L for Development including revenue, overheads and cost of sales.
• Manage the software stack within the Development discipline, training of team members and working closely with other internal and external stakeholders.
• Manage the agency technology stack, working with Heads Of departments and team leads to ensure we have the right software and systems to work efficiently.
• Assess team skills and contribute to mapping to align with current and future needs.
• Develop and grow team members to ensure strong internal progression opportunities.
• Recommending and adopting the best technical solutions for the agency.
• Owns and develops annual development roadmap to drive the discipline forward, including outlining new services, staff requirements and improving existing service.

Strategy Development

• Define the agency’s overarching technology direction and build AI capability across the agency.
• Ownership of the agency’s R&D and innovation roadmap.
• Building and scoping the build of technology to improve workflows, delivery, efficiencies and reporting.
• Develop and execute data-driven development strategies conducting market research and competitive analysis to identify opportunities and inform strategic planning.
• Lead on technical pre-sales and scoping solutions for new and existing clients, attending technical client meetings and pitches where required.
• Create and manage budgets for the Development discipline, ensuring efficient allocation of resources.
• Champion B Corp values and ensure discipline goals align with the company’s broader mission to create a positive social and environmental impact and integrate sustainability and ethical practices into discipline strategies and policies.
• Monitor discipline capacity and build relationships with 3rd parties and partners.

Delivery

• Ensure the timely delivery of project deliverables for the Development team, monitoring performance against scopes of work, timelines, SLA’s and milestones.
• Ensure the highest quality standards for all outputs from the Development team.
• Oversee time input and monitor billable versus non-billable efforts to optimise productivity

Reporting

• Ensure accurate completion and timely submission of the Development discipline reports.
• Ensure the Development team time logging procedures are followed and that the team are complying with established SLAs.

Innovation and Trends

• Stay updated with emerging technologies and industry trends, introducing new tools and methodologies to enhance development processes.
• Foster a culture of continuous learning and improvement within the Development team.
• Champion AI across the agency, supporting the senior team to deliver operational projects that require technical involvement.

Client Experience

• Ensure the Development team exceeds client expectations, hitting agreed SLAs and KPIs.
• Develop relationships with key clients when required, improving client experience at Reech.
• Explore and develop opportunities to upsell and cross sell, promoting business growth.
• Manages server and oversees client technical communications.

As a Head of Discipline, you will have additional responsibilities relating to agencywide collaboration, growth and efficiencies within your discipline.

Key Skills and Attributes

• Proven experience (5+ years) in web and software development, with a strong technical background and leadership experience.
• Experience working in an agency environment or similar fast-paced industry.
• Strong leadership and team management skills, with experience mentoring and developing talent.
• Expertise in development technologies, including HTML, CSS, JavaScript, PHP, and CMS platforms.
• Strong understanding of UX and UI principles.
• Excellent problem-solving skills and ability to troubleshoot complex technical challenges.
• Demonstrated ability to set and achieve discipline goals aligned with organisational objectives.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Collaborative and able to work effectively across teams and disciplines.

KPIs

• Achievement of discipline goals aligned with organisational objectives.
• Team engagement, performance, and professional development.
• Delivery of projects or initiatives within budget and on schedule.
• Stakeholder or client satisfaction and retention rates.
• Implementation of innovative strategies to improve processes or outcomes.
• Increase quality output score of discipline deliverables YoY.
• Oversight of discipline performance metrics, ensuring alignment with company goals.
• Financial performance, including cost management and ROI of disciplineled initiatives.

Reporting Lines

• Reports to: Agency Director
• Direct reports: Lead Developer, Web Developer, Junior Web Developer

Ready to join our team? Send your CV to [email protected]. 

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