Senior Client Manager

What You’ll Be Doing 

As a Senior Client Manager, you’ll take ownership of a portfolio of client accounts, building strong, lasting relationships and delivering exceptional client experiences and results. You’ll act as a trusted partner to clients, combining strategic thinking,
commercial awareness and hands-on project leadership to strengthen relationships, improve performance and drive account growth.

• Client Relationship Management: Lead key client relationships, building trusted partnerships with senior stakeholders and confidently managing client conversations, expectations and challenges.
• Strategic Account Development: Develop account plans, interpret performance and recommend opportunities to add value, grow client relationships and identify relevant upselling and cross-selling opportunities.
• Commercial & Project Delivery: Oversee client budgets, retainers and project scopes, coordinating multidisciplinary teams to deliver high-quality work on time and within budget.

About You

We’re looking for an experienced client services professional who can take the lead on important client relationships, think commercially and support the people around them. Ideally, you’ll bring:

• Experience: At least 3 years’ experience in account management or client services, ideally within a marketing or creative agency, with a track record of managing complex client relationships.
• Leadership & Collaboration: The ability to lead client meetings, coordinate multidisciplinary teams, resolve challenges independently and support or mentor more junior colleagues.
• Commercial & Strategic Awareness: A strong understanding of budgets, profitability, scopes of work and time management, with the confidence to interpret performance data and present clear insights and recommendations.
• Platform/Tech Knowledge: Confident using project management tools such as Teamwork, Monday.com, Trello or similar.
• Soft Skills: Strong problem-solving skills, team collaboration, ability to work in a fast-paced, deadline-driven environment.
• Values: A proactive and collaborative approach, aligned with our ethos of innovation and delivering an exceptional client experience.

Why Reech

• Rest & Recharge: Enjoy 20 days annual leave (plus bank holidays) and accrue an additional day per annum after 2 years.
• Bonus Leave: PLUS, get an extra half day per quarter, two hours of appointment time per month, your birthday off, and enjoy a complete Christmas shutdown.
• Work From Home Days: Schedule designated home-working time for focused, distraction-free tasks.
• Personal Development: Benefit from collaborative agency working, group learning sessions, and individual training budgets designed to enhance career growth.
• Financial Fairness: As a Living Wage-Accredited and Family WageCompliant agency, benefit from competitive salaries, bonus schemes, and annual pay reviews.

Reech is not just a full-service marketing agency; we’re the architects of impactful experiences and results. Since 2009, we’ve grown to become one of Shropshire’s leading agencies, driven by a commitment to innovation, bold thinking, and brilliant execution. As an accredited B Corporation™, we’re proud to integrate sustainability, ethical practices, and community engagement into everything we do.

Reech is committed to creating an inclusive and equitable workplace. We encourage applications from individuals of all backgrounds and are happy to make reasonable adjustments to support you throughout the interview process and
in your role.

Ready to join our team? Send your CV to [email protected].

No Agencies Need Apply: We’re assembling our dream team directly.