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FAQ’s

Why would someone attack my site?
Security, data privacy and technical compliance are becoming ever increasing issues for businesses with a website. As more businesses become targets for hackers, it’s essential that you invest in robust protection and know what to do in the event an incident occurs. Our Website Care service gives you complete peace of mind that your site is regularly monitored and protected from attacks. Attacks are often random and have a few primary aims: → Spam: Hijacking your website to distribute spam, viruses or illegal content → Data theft: Stealing customer data on your site → Troublemaking: To deface your website – purely to show they can → Data ransom: To demand a ransom, for example in exchange for not releasing your customer data or exploiting financial transactions Poor hosting security, inadequate firewalls and out of date software are the prime reasons a website may become vulnerable to hacking. With Website Care, we put every measure in place to guard against risks.
Why is it important to have a Website Care package?
There are a number of reasons why it’s important to invest in regular support and maintenance for your website. If you can answer yes to any of the following questions, then our Website Care packages are perfect for you: Are you putting your entire website at risk because you don’t have the time or infrastructure to backup regularly? → Are you tired of continually having to update your WordPress software and plugins to keep your site secure from hackers? → Are you wasting valuable time trying to maintain your website yourself? → Are you too busy focusing on your dayto- day business to have time to regularly update your site? → Are you worried about breaking your site and unsure of the best way to solve issues? → Do you want to know how your site is performing month on month? → Do you need support when something goes wrong?
What would I use my support hours for?
Our Website Care packages include additional hours of support* to use as you need. This time is flexible to be used on a wide range of changes to your website and we can either use it to complete specific tasks requested from you, use it to complete tasks we’ve identified to help improve your site’s performance, or a mixture of the two! Some examples of how the time can be used include: Adding new, or editing existing, functionality → Styling and design updates → Content changes → Image editing/optimisation → SEO content updates and tweaks → Adding new content, including news articles, events, special offers, etc. → Uploading or replacing existing media including video, documents, etc. → Managing domain records → Supporting Rackspace iMap email requests *Support hours vary from package to package. Please read our packages page for more information on the number of hours allocated.
Who is your hosting partner?
We partner with DigtialOcean, a UK based server provider, who provides a 99.99% uptime guarantee. We have a mixture of dedicated and shared servers which we use for a wide range of sites. The server type used is based on your website size and business requirements.
Will you purchase and manage my domain?
If you need assistance with purchasing a domain (for example if you’re a newly established business or you’ve had a rebrand), we can help. Our domain registration system is highly automated, so we can register your domain name/s quickly with no fuss – we’ll register the domain in your name so you will be the registered owner. You’ll have the management of one domain name included within your Website Care package. However, if you have more than one domain name (for example www.yourwebsite.com and www.yourwebsite.co.uk) we can manage them for you at an additional cost which will be added to your monthly payment as follows: → £5 + VAT per month, per .co.uk domain → £8 + VAT per month, per .com domain If we manage your domains for you, these will be auto-enrolled onto an automatic renewal to ensure your website is not impacted by domain expiration. If you choose to manage your domains yourself, the renewal will be your own responsibility.
Will you manage my email?
All Website Care packages include one IMAP email address within your monthly cost. If you require more than one email address (for example [email protected] and [email protected]), we can set this up for you. Additional IMAP mailboxes will be charged as below and will added to your monthly payment: → £5 + VAT per month, per email address We do not provide Exchange-based email services or set-up business critical email/systems such as Microsoft 365. In these instances, we will refer you to our preferred partner to assist you (note the charge for this will be invoiced through our partner and will not be taken from any contract you have with Reech).
Can I host video content with you?
Video hosting is a specialist requirement as users can view your website on multiple devices, therefore your video content must be reactive to their connection and browser type. We host client video content on Vimeo, the world’s leading professional video platform, at a rate of £25 + VAT per month. This cost includes the upload of your video content (one video at 3 minutes in length). If you have multiple videos that you need hosting, get in touch and we will develop a bespoke package just for you. Looking to jump into the world of YouTube? If you want to evolve your digital strategy further, we can set-up and manage your YouTube channel, developing video content strategies and optimising your videos as part of your on-going marketing and SEO strategy. If you’re looking to invest in YouTube for your business, get in touch to learn more about how we can support you.
Does hosting include an SSL Certificate?
All Website Care packages include a standard SSL Certificate which offers the following benefits: → Browser padlock: Visitors will see the universally recognised padlock in their browser bar that tells them they are viewing a site over a secure connection. We can provide an extended SSL at an additional cost which offers maximum security and turns the address bar in the visitors’ browser green to show the site is not just secure – but also trusted. → Secure https:// browsing: Your visitors can access your site via the secure https:// protocol in their browser – this gives users reassurance that your site is reliable, and their data will be safe. → 128-256-bit encryption: Our SSL certificate utilised 128-bit to 256-bit encryption which is the same encryption used by businesses and governments around the world to keep their data protected.

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