Technical Project Manager
What You’ll Be Doing
As a Technical Project Manager, you’ll be instrumental in nurturing and developing our client relationships while driving success across technical digital and web projects. This role blends a passion for client service and proven experience in managing complex digital projects, technical support and web care services.
- Client Relationship Management: Acting as the point of contact for key clients, managing communications, aligning work with goals, briefing tasks internally with clear KPIs, ensuring expectations are met, and leading structured meetings to drive progress.
- Technical Project Management: Overseeing complex digital projects from planning to delivery, managing risks, sharing client updates, identifying growth opportunities, and ensuring on-time, high-quality execution.
- Technical Support and Web Care: Overseeing the management of the support inbox, working with the team to address clients web enquiries, troubleshoot issues, and escalate technical concerns as needed. Also overseeing web care retainers, tracking deliverables, providing performance reports, and recommend service improvements.
- Digital Process Improvement: Analysing trends to reduce repetitive issues, implement best practices and automation for support workflow efficiency, and assist with technical troubleshooting for web integrations, APIs, and third-party services.
About You
We’re looking for someone with expertise in technical project management who excels in delivering results and working collaboratively. Ideally, you’ll bring:
- Experience: Proven experience (3+ years) in project management, focusing on technical websites, and other complex digital projects with a track record of managing projects from conception to launch, delivering on time and within budget.
- Platform/Tech Knowledge: Strong understanding of website design and development processes, including UX and UI principles. Basic knowledge of HTML, CSS, or JavaScript is an advantage.
- Soft Skills: Strong problem-solving skills with the ability to work both independently and collaboratively in fast-paced environments. Exceptional communication, teamwork, and stakeholder management, with a strategic mindset for translating data into actionable recommendations.
- Values: A proactive and bold approach, aligned with our ethos of innovation and impact.
Why Reech?
- Rest & Recharge: Enjoy 20 days annual leave (plus bank holidays) and accrue an additional day per annum after 2 years.
- Bonus Leave: PLUS, get an extra half day per quarter, two hours of appointment time per month, your birthday off, and enjoy a complete Christmas shutdown.
- Head-Down Days: Schedule designated home-working time for focused, distraction-free tasks.
- Personal Development: Benefit from collaborative agency working, group learning sessions, and individual training budgets designed to enhance career growth.
- Financial Fairness: As a Living Wage-Accredited and Family Wage-Compliant agency, benefit from competitive salaries, bonus schemes, and annual pay reviews.
- Workplace Wellbeing: Access mental health support via the Wisdom app, our dedicated cycle-to-work scheme.
Reech is not just a full-service marketing agency; we’re the architects of impactful experiences and results. Since 2009, we’ve grown to become one of Shropshire’s leading agencies, driven by a commitment to innovation, bold thinking, and brilliant execution. As we are aspiring to become an accredited B Corporation™, we’re proud to integrate sustainability, ethical practices, and community engagement into everything we do.
Reech is committed to creating an inclusive and equitable workplace. We encourage applications from individuals of all backgrounds and are happy to make reasonable adjustments to support you throughout the interview process and in your role.
Ready to join our team? Send your CV to [email protected].
No Agencies Need Apply: We’re assembling our dream team directly.
