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Developing a new hub for Canon's online community of partners and end users.

Canon Production Printing

79%

increase in website users YoY

1st

place for downloads and registrations

Services

Web + Spark
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Overview:

Canon is a household name when it comes to developing, manufacturing and selling large format graphic printers. It has a global community of end users and partners that utilise its printers daily. However, there wasn’t a dedicated place for users to connect online.

Challenge

Canon therefore wanted to connect its global community of passionate and innovative advocates and create an online space for large format graphic users to be inspired, compare best practices, uncover the latest market trends and download resources. Canon wanted to bring like minds together to push the boundaries of its products and unlock exciting new applications.

graphiPLAZA Webpage aspect ratio
Canon Office aspect ratio

Solution

Reech created graphiPLAZA as a hub for Canon’s community. The team designed and developed the website, integrating APIs to allow members to find and download collateral, access media and centralise Canon’s expansive library of user and technical documentation.

Reech carried out robust user testing and implemented custom analytics to track journeys and uptake, creating an easy to navigate destination for Canon customers to search, share and communicate. The team designed and launched features including forums to speak directly with peers, areas to download the latest firmware and software updates, plus the ability for partners to order internal sales materials. This allowed for greater support and increased internal technical solutions for Canon.

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Canon printing

“Reech's creation of graphiPLAZA has revolutionised Canon's online community, providing a dedicated hub for large format graphic users worldwide. We’ve witnessed a significant 79% increase in website users year on year."

Ivo Dusch | Global Business Development Manager

client

stories

MediaSearch aspect ratio

Results:

79 % increase in website users YoY
Boost in registrations, downloads and daily interactions

Services leveraged in this case study…

Web

Customer-first digital experiences that are designed to convert.

Strategy

Strategic thinking based on audience, category and culture.

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