Privacy Policy

This privacy policy (“Privacy Policy”) applies to the use of the website available at https://www.reech.agency (“website”) and the services provided by Reech Media Group Limited, a company registered in England and Wales with Company Number 07435872 (“Reech”, “we”, “us” or “our) by the user of the website or our products (“you”) .

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers all information, information that could identify you (“personal information”) or information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately. If you continue to use our websites or any products, By using the Site or otherwise indicating your consent, you agree to be bound by the terms of this Privacy Policy.We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
Please note that where we provide links to websites of other organisations, this Privacy Policy does not cover how that organisation processes personal information. We encourage you to read the privacy policy notices on the other websites you visit.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The basis on which we process information about you

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. If the basis changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. We process your information on the following basis:

We have a contractual obligation with you

When you, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website

The information we receive from you in this manner includes:

Your Name;
Your Address;
Your Bank details
Your Email Address;
Your Phone Number
The content the email/ message you send us; and
If you represent a company we shall also collect:
- You business name
- company information,
- limited company number, and
- VAT number

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

With your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or send us a complaint or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message, for us to “get in touch” by e-mail to which you would reasonably expect us to reply. When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. For example, we may share your details with a trusted partner—such as a print production or signage installation provider—where you have requested an introduction. We continue to process your information on this basis, until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us [email protected]. However, if you do so, you may not be able to use our website or our services further, if you do so and then use our website or our services, you shall be subjected to the same terms from such time that you access our website or services again.

The information we receive from you in this manner includes:

Your Name;
Your Email Address;
Your Phone Number;
IP Addresses that interact with our website; and
The content the email/ message you send us.

Legal obligation

We are subject to the law like everyone else and we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

The information we may process and share in this manner may include any and all information which we have received from you and stored/ processed as per the terms of this Privacy Policy.

Legitimate interest in processing

We may process personal data for the purposes of analysing and developing our website, products and services and providing our services to you, this could include processing for direct marketing purposes, to prevent fraud or to ensure the network and information security of our IT systems.

The information we receive from you in this manner may include:

Your Name;
Your Email Address;
Your Phone Number;
IP Addresses that interact with our website; and
The content the email/ message you send us.

The information you may provide us, in your capacity as an affiliate of us or as a business partner shall be used by us to recognise visitors that you have referred to us, the information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

Please note, that if you accept cookies on our website, you may have given us access to such information which we may process to analyse and develop our websites and products, our Cookie Policy, available here https://reech.agency/cookie-policy, shall further detail the manner in which our cookies function and how any data received thereof may be processed or shared. Please note that we may use re-marketing to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. We encourage you to review our Cookie Policy to understand this better.

Complaining

When we receive a complaint from you, you give us consent to record all the information you have given to us to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint and you give us consent to share the information further when you send us a complaint. We do not usually share the information and, but it is a matter for our sole discretion as to whether we do give information, and if we do, we decide what information is shared. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded, as per the terms of our Cookie Policy. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you and we ensure that any such information provided to us is as per the persisting UK GDPR law, rules and regulations.

Your Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by writing to us on our email [email protected] obtain a copy of any information that is not provided on our website you may send us a request at [email protected]
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you within a period of 1 month thereof, unless we notify you otherwise.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at [email protected] This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity, with your consent, before granting you access or otherwise taking any action. This is important to safeguard your information.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is [email protected]
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at: ICO.org.uk

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us.