Delivery Manager

What You’ll Be Doing 

As Delivery Manager, you will play a key role in aligning department goals with organisational objectives and driving outstanding results for clients or stakeholders.   

This role requires strategic thinking and performance analysis to oversee project delivery, manage relationships with key stakeholders, and ensure both client and team satisfaction. The ideal candidate will be a pragmatic thinker, ensuring the agency stays at the forefront of industry standards.     

Key Responsibilities:   

• Collaborate with the delivery teams within the agency, fostering a collaborative and high-performance work environment.  
  
• Set clear objectives and KPIs for the agency delivery, ensuring alignment with overall company goals. 

• Manage the software stack within the Delivery department, training of team members and working closely with other internal and external stakeholders.  

• Ensure the timely delivery of project deliverables for all departments, monitoring performance against scopes of work, timelines, SLA’s and milestones. 

• Ensure the highest quality standards for all outputs from the agency. 

• Oversee time input and monitor billable versus non-billable efforts to optimise productivity. 
  
• Review agency wide capacity and escalate the need for additional resources. 

About You

We’re looking for someone with expertise in project management, who excels in delivering results and working collaboratively. Ideally, you’ll bring: 

• Experience: Proven experience (3+ years) in a senior project delivery role.  

• Skills: Expertise in related to project management, such as Teamwork and Float.

• Soft-skills: Strong problem-solving skills and the ability to work independently and collaboratively. Exceptional communication, team collaboration and stakeholder management skills. A strategic thinker with the ability to translate data and insights into actionable recommendations.  

• Agency knowledge: Experience working in an agency environment or similar fast-paced industry. 

• Values: A proactive and bold approach, aligned with our ethos of innovation and impact. 

Why Reech? 

• Rest & Recharge: Enjoy 20 days annual leave (plus bank holidays) and accrue an additional day per annum after 2 years. 
• Bonus Leave: PLUS, get an extra half day per quarter, two hours of appointment time per month, your birthday off, and enjoy a complete Christmas shutdown. 
• Flexible Working: Schedule designated home-working time for focused, distraction-free tasks. 
• Personal Development: Benefit from collaborative agency working, group learning sessions, and individual training budgets designed to enhance career growth. 
• Financial Fairness: As a Living Wage-Accredited and Family Wage-Compliant agency, benefit from competitive salaries, bonus schemes, and annual pay reviews. 
• Workplace Wellbeing: Benefit from our dedicated cycle-to-work scheme.  

Reech is not just a full-service marketing agency; we’re the architects of impactful experiences and results. Since 2009, we’ve grown to become one of Shropshire’s leading agencies, driven by a commitment to innovation, bold thinking, and brilliant execution. As we are aspiring to become an accredited B Corporation™, we’re proud to integrate sustainability, ethical practices, and community engagement into everything we do.  

Reech is committed to creating an inclusive and equitable workplace. We encourage applications from individuals of all backgrounds and are happy to make reasonable adjustments to support you throughout the interview process and in your role. 

Ready to join our team? Send your CV to [email protected]. 

No Agencies Need Apply: We’re assembling our dream team directly.